Shipping policy

SHIPPING POLICY

Last updated: May 2026

Thank you for shopping with Smart Autos. We are committed to providing fast, reliable, and secure delivery for all orders.

ORDER PROCESSING

All orders are processed within 1–3 business days after confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation message with tracking details (if available).

SHIPPING TIME

Estimated delivery times:

  • Saudi Arabia: 3–15 business days
  • GCC Countries: 5–15 business days
  • International Orders: 7–20 business days

Delivery times may vary depending on location, customs clearance, courier delays, weather conditions, or high order volumes.

SHIPPING FEES

Shipping charges are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions on selected products or orders.

CASH ON DELIVERY (COD)

Cash on Delivery may be available for eligible locations within Saudi Arabia.

Please ensure someone is available to receive and pay for the order upon delivery.

ORDER TRACKING

Once your order is shipped, tracking information will be sent via email or SMS when available.

If you do not receive tracking information within a few days, please contact our support team.

INCORRECT ADDRESS

Customers are responsible for providing accurate shipping information.

Smart Autos is not responsible for delays or lost shipments caused by incorrect or incomplete addresses provided by the customer.

LOST OR DELAYED PACKAGES

If your package is significantly delayed or lost during transit, please contact us and we will work with the shipping carrier to resolve the issue.

DAMAGED ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.

We will arrange a replacement or refund when applicable.

CUSTOMS & IMPORT DUTIES

International customers may be responsible for customs fees, taxes, or import duties charged by their local authorities.

Smart Autos is not responsible for these additional charges.

CONTACT US

If you have any questions about shipping, please contact us:

Smart Autos
Email: support@smartautos.shop
Website: smartautos.shop

This policy is professional, clean, and optimized for a Shopify dropshipping store targeting Saudi Arabia customers.